Timing
The most important element of feedback is getting it at the right time. The best time to receive feedback is just after a customer has experienced a product or service. Customer feedback allows owners to understand how their customer feels immediately after a transaction. With TellUsFirst, the time between the experience and the feedback is reduced, which ensures the data is aligned with real-time data. It is easier to assess this information as the event unfolds, which means problems can be easily rectified. Your team can use this information, so if a similar incident occurs, it is dealt with sufficiently.
If a customer must wait a substantial amount of time after giving feedback, this will harm the employer–customer relationship. It is also known that customers who have a pleasant experience are more likely to revisit your company, but less likely to leave a review, which is why most feedback is negative.
Customer Satisfaction
When using TellUsFirst you are retrieving the feedback instantaneously, meaning problems can be fixed by contacting customers promptly, showing them you value their relationship. Customers feel validated when allowed to leave feedback which increases customer satisfaction and consumer loyalty. Companies that take into consideration their consumer’s opinions are known to grow at a higher rate than those who don’t.
Word-Of-Mouth Advertising
Word of mouth advertising remains one of the most successful forms of advertising, particularly for inbound marketing. One negative customer experience could prohibit new and existing customers from visiting your store if the issue is not dealt with accordingly.
Negative feedback acts as the perfect opportunity for businesses to take a stance and tweak areas where they may not be excelling. TellUsFirst provides you with a winning growth strategy by gaining access to feedback quicker and more efficiently than competitors.
Social Media
As the popularity of social media has increased over the past decade, people are relying more heavily online for customer reviews before deciding where to shop. Rather than sourcing the reliability of a product from a TV commercial, it is online communities whose opinions hold more value for potential consumers.
Particularly tourists visiting new areas, who will seek out restaurant and accommodation suggestions online to grasp who received the best reviews. TellUsFirst stops potential harmful reviews from being revealed to the public, as it allows issues to get resolved before negative word gets out.
Improved Strategy
Nowadays, companies are setting out budgets for all areas of their business and yet may not see growth in return. Receiving instant feedback allows businesses to gauge exactly the positives and negatives of their company. This means businesses can set out more efficient strategies, resulting in their budget being dispersed wisely.
