Using Feedback to Calculate Customer Satisfaction (CSAT)
Customer Satisfaction (CSAT) is a critical metric for businesses looking to enhance customer experience, drive loyalty, and maintain a competitive edge. Understanding how satisfied your customers are allows you to make data-driven improvements that can boost retention and revenue. But how do you measure CSAT effectively, set realistic benchmarks, and improve over time? Let’s explore […]
Customer Journey Mapping with Feedback
Delivering an exceptional customer experience is no longer a luxury—it’s a necessity. Customers expect seamless interactions, and any misstep can result in lost trust and, ultimately, lost business. This is where customer journey mapping, enriched with feedback, becomes invaluable. Customer journey mapping is a powerful tool that helps businesses visualise every step a customer takes […]