Net Promoter Score

How to make your Net Promoter Score (NPS) score work for your business

With TellUsFirst you can hear directly from your customers about what is driving satisfaction or dissatisfaction, giving you the insights & tools to improve your Net Promoter Score (NPS).

Platform Benefits

  • Improved customer satisfaction and retention
  • Convert unhappy customers into loyal happy customers
  • AI analysis and hinting saves you time in reading and managing your customer's feedback

Why TellUsFirst?

  • Realtime Customer Feedback
  • Easy to use software
  • Over 25 years experience gathering customer feedback
  • Use data-driven insights to improve decision making
  • Very cost effective, no hardware costs.
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    Maximize your growth potential by investing in your Net Promoter Score

    Businesses with high Net Promoter Score (NPS) scores grow at more than twice the rate of their competitors. With our Net Promoter Score (NPS) software you can measure customer satisfaction and identify areas for improvement, leading to increased customer retention which helps you achieve a high Net Promoter Score (NPS) score and drive growth.

    Increase your NPS
    Net Promoter Score (NPS) Screen
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    Scan the QR code to see TellUsFirst in action from your customer’s point of view. Imagine how great this will look with your own branding and logo.

    TellUsFirst is highly adaptable to suit your business needs and customer service goals. Take advantage of our customisable surveys, competitions and more.

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    Increase your revenue by making data-driven decisions

    TellUsFirst helps you visualize your customer feedback data in a way that makes it easy to identify trends, opportunities for improvement, and areas of strength. With our easy to use dashboard and report tools, visualize data in real-time and gain valuable insights into customer sentiment and satisfaction.

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    AI powered feedback analysis to transform your business​

    With the customer feedback collected from our system and with our very own AI bot cross verifying the feedback, you can get valuable insights provided by your customers to understand where your business needs to improve. Addressing these concerns will lead to increased customer loyalty and positive word-of-mouth recommendations.
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    Advanced text analysis quickly brings your focus to the words that really matter

    Customer feedback messages are crucial for any business. With our advanced text analysis tools like Smart Text Highlighting and positive and negative WordClouds, you can save time and easily understand the ‘Why’ behind your results.
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    Take the guesswork out of customer satisfaction, TellUsFirst provides reliable and objective way to measure your CSAT score​

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    Client Testimonial

    “TellUsFirst helps us better understand what our customers want from their customer journey and their shopping experience“

    Michelle Donnelly Customer Experience Manager

    Henderson NI Retail Group

    Say goodbye to guesswork and hello to data-driven decision making with our NPS software. Book a demo today and see the difference for yourself!

    Book a Demo Today